Archive
Tag: Copilot AI
‘The Era of the Chatbot Is Over’: Zendesk Makes Its Case for the Autonomous Service Workforce
Zendesk spent years building software to manage customer service tickets. Now, its attention has turned to building an AI workforce that resolves them. It’s a “fundamental reset” of its platform, one where deflection-based bots are replaced by specialized AI agents that operate across all channels. At this year’s Relate conference, Zendesk is unveiling autonomous AI […]
As Windows Turns 40, Microsoft Rebuilds It for the AI Era
While some companies claim they’re building an agentic operating system, Microsoft is doing it at a far larger scale—and you won’t need a Copilot+ PC to see it. At this year’s Ignite conference, the software maker is rolling out a broad slate of Windows upgrades, including deeper Copilot integration, AI-driven system management, expanded personalization and […]
Microsoft 365 Copilot Gets the Power to Build Apps and Automate Workflows
Microsoft is adding new capabilities to Microsoft 365 Copilot to help employees be more productive. Available today through the Frontier Program are two new agents —App Builder and Workflows—and a lightweight version of the company’s existing Copilot Studio app. The goal of these tools is to empower all workers—not just power users—to use AI more […]
The New GitHub Copilot Agent Doesn’t Just Help You Code—it Codes for You
GitHub’s coding assistant has leveled up, shifting from an in-editor assistant to an autonomous agent capable of implementing tasks or issues. This is an escalation in the vibe coming space and takes place four years after GitHub Copilot was first introduced. Internally dubbed Project Padawan, the new GitHub Copilot coding agent brings deeper integration of […]
AI Agents Are Coming to Windows—Here’s How Microsoft Is Making It Happen
Human-agent collaboration is moving beyond the cloud. It’s coming to the edge. At its 2025 Build conference, Microsoft unveiled the Windows AI Foundry, a development platform that will bring model building, fine-tuning, and local deployment capabilities to Windows 11. The company also announced native support for the Model Context Protocol (MCP), a framework that allows […]
Microsoft Pushes Into Human-Agent Collaboration Era with Latest M365 Copilot Upgrades
Following the release of its 2025 Work Trend Index report, Microsoft is rolling out new updates to its Microsoft 365 Copilot app. The new agents and features are aimed at ushering in a new era of human-agent collaboration in the workplace. The release includes access to Microsoft’s Researcher and Analyst agents, integration with OpenAI’s GPT-4o […]
HubSpot Buys Dashworks to Power Up Breeze’s Search and Content Tools
HubSpot is expanding its AI capabilities with the acquisition of Dashworks, a startup known for its AI-powered search and knowledge management tools. Financial terms were not disclosed, but the Dashworks team will be integrated to bolster HubSpot’s Breeze offering, specifically in areas such as search and content gathering. “What’s impressive about Dashworks is its simplicity—ask […]
Microsoft’s Copilot Just Got a Brain Boost—And It’s Ready to Work for You
IN THIS ISSUE: Microsoft supercharges its Copilot assistant with new capabilities to help it become a companion for all. Is it the bot we’ve been waiting for? Plus, the head of open-source AI proponent Ai2 reacts to OpenAI possibly joining the open-source community. The Prompt Microsoft is ushering in a new era for its Copilot […]
Microsoft Adds Deep Reasoning to Copilot Studio and Launches Reasoning Agents for M365
Microsoft is introducing a new way for developers to create smarter Copilots. The company announced it is adding deep reasoning capabilities to Copilot Studio, the platform designed to help enterprise customers build custom bots tailored to their specific workflows. This update, available today, also includes the addition of agent flows. “These features represent the latest […]
Microsoft Introduces AI-Powered Sales Agents for Microsoft 365 Copilot
Microsoft has a message for Salesforce: Hold my beer. The same week that Salesforce unveiled more enhancements to its Agentforce platform, Microsoft introduced two AI-powered sales agents for Microsoft 365 Copilot. This marks the latest in a growing lineup of in-house AI bots the company has integrated into its ecosystem. Today’s release is designed to […]