Archive
Tag: Chatbots
Intercom Turns Fin Into a Developer Platform
Three years after launching its Fin customer service agent, Intercom is opening it up to third-party developers via an API. There’s a catch: It’s open to anyone spending at least $250,000 on Intercom, but the company promises usage rates that are “by far the cheapest in the industry.” Until today, Fin had been confined to […]
Salesforce Brings Slack and Agentforce Into Claude to Let AI Work Where Users Already Are
Salesforce and Anthropic are back with new integrations that make it easier for enterprise workers to use their preferred AI tools on the job. Today’s announcements build on a longstanding partnership between the two tech firms, dating back to 2024. Teams can now use Slack’s Model Context Protocol (MCP) App directly in Claude, transforming the […]
Hugging Face Ends HuggingChat, Teases More Integrated Future
Hugging Face has shut down HuggingChat, at least for now. The open-source AI platform launched its ChatGPT-rival chatbot in April 2023 to demonstrate the power of open-source models. Chief Technology Officer Julien Chaumond announced the closure on LinkedIn, explaining that the team is “making room for something new and more integrated with the [Hugging Face] […]
Microsoft’s NLWeb Project Turns Websites into Conversational Interfaces for AI Agents
Microsoft is reimagining how people interact with autonomous agents through a new open project called NLWeb. Designed to bring natural language interfaces to websites, it transforms ordinary web pages into conversational agents, enabling users to interact directly with the site’s content. The company is betting on this to be as impactful on the agentic web […]
Proto Hologram’s Holographic AI Avatars: ‘A Chatbot in a Fancy Dress, but With a Persona Presence’
I wanted to check out one company in particular while attending Amazon Web Services’ re:Invent conference. It came to my attention days prior while perusing LinkedIn, and I became curious about its technology. However, I ignored where exactly I could find it at the show. It turns out that the company, Proto Hologram, wasn’t hard […]
For Intercom, All Your Customer Relationships Are Belong to You
When I started working for Intercom a year ago, the initial reactions I received were people asking: “The live chat company?” While that’s primarily the solution it’s known for, the reality is in this age where businesses flock to Facebook, Google, Slack, Kik, WeChat, and other third-party messaging services, Intercom wants to provide the same […]