Archive
Tag: Chat Apps
ServiceNow Launches Flow, an AI Service Desk That Works Inside Slack and Teams
IT teams spend much of their time solving the same problems again and again, from password resets to questions about company policy. ServiceNow’s new service, Flow, is built around a simple idea: once someone resolves one of those requests in a Slack or Microsoft Teams conversation, they can click a single button, and Flow will […]
Slackbot Steps Into the AI Spotlight
For more than a decade, Slack has positioned itself as a place where work happens (remember this commercial?). It has become a central part of how teams communicate and collaborate. But one of its most overlooked features—the Slackbot—is now stepping into a much bigger role and becoming what Salesforce describes as the “ultimate teammate.” Slackbot […]
Twilio Expands Messaging with Global Rollout of RCS Support
In 2024, Twilio introduced Rich Communication Services (RCS) messaging in public beta. A year later, it’s generally available, allowing all of the platform’s nearly 350,000 customer accounts to use it to craft and distribute branded and interactive messages easily. “Building engagement with your customers should be as seamless and trusted as possible,” Twilio’s Chief Product […]
Microsoft’s NLWeb Project Turns Websites into Conversational Interfaces for AI Agents
Microsoft is reimagining how people interact with autonomous agents through a new open project called NLWeb. Designed to bring natural language interfaces to websites, it transforms ordinary web pages into conversational agents, enabling users to interact directly with the site’s content. The company is betting on this to be as impactful on the agentic web […]
Zendesk’s New Developer Platform Lets Brands Incorporate Customer Chat Support Into Apps
“If you don’t reach them on channels where they communicate, you’ll lose them,” Zendesk CEO Mikkel Svane told me in an interview three years ago. It was at that time when the company head detailed how the customer service and support landscape was changing. “You have to embrace all the platforms, but you have to […]