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Tag: Bret Taylor Clay Bavor Sierra AI
Sierra Debuts Voice Sims to Train AI Agents for Chaotic Customer Calls
Before an AI voice agent ever picks up the phone, companies need to know it is well-suited to handling the chaos of a real customer call. To help ensure this happens, Sierra is launching Voice Sims, a new tool that uses AI to train and refine these bots. It acts like a quality assurance system […]
Sierra Gives Its AI Agents a Voice, Delivering Lifelike Customer Service Over the Phone
Everyone is racing to give AI agents a voice. On the same day Zendesk announced voice capabilities for its AI agents, Sierra revealed it is also adding voice to its customer service bots. “People are highly sensitive to the subtleties of a voice and the flow of a conversation,” Sierra’s co-founders Bret Taylor and Clay […]
Salesforce Vet Taylor Debuts Sierra for Enterprise Chatbots
Serial entrepreneur Bret Taylor is ready for his next act. More than a year since he stepped down as co-CEO of Salesforce, on Tuesday, he formally launched Sierra, a startup helping businesses develop conversational AI chatbots. And he has a $110 million war chest to help him tackle that problem, thanks to Silicon Valley investors […]