Archive
Tag: Autonomous AI Agents
Intercom Turns Fin Into a Developer Platform
Three years after launching its Fin customer service agent, Intercom is opening it up to third-party developers via an API. There’s a catch: It’s open to anyone spending at least $250,000 on Intercom, but the company promises usage rates that are “by far the cheapest in the industry.” Until today, Fin had been confined to […]
HubSpot Moves Breeze Agents to Outcome-Based Pricing
HubSpot is restructuring how it charges for its Breeze AI agents, moving to a model in which customers pay for results rather than by usage. It’s a significant bet that the company can deliver measurable value at a moment when business leaders are scrutinizing every AI line item. “Businesses are being asked to make big […]
AWS’s Frontier Agents Are Now GA—Ready to Automate Your DevOps and Security Headaches
AWS’s “Frontier Agents,” autonomous programs capable of building, securing, and operating software, have launched—well, two of them, at least. Coming nearly five months after their introduction at last year’s re:Invent conference, developers can use the AWS DevOps and Security agents to automate their delivery pipelines and protect their apps from vulnerabilities. But, for those hoping […]
Anthropic’s Demand Problem Is a Good Problem—Until It Isn’t
Has Anthropic’s “Fail Whale” moment arrived? The company announced this week on social media that, due to growing demand for Claude, users will run through their five-hour session limits much faster during peak hours. Notably, it comes days after Anthropic touted a “limited-time promotion” that doubled the usage limit for those who used Claude outside […]
AWS Launches Kiro Students to Give College Developers Free Access to Its AI Coding Tool
Amazon Web Services is aiming to make AI-powered software development easier for early-stage developers. On Wednesday, it debuted Kiro Students, a new plan giving college students free one-year access to Kiro, AWS’s vibe coding tool. However, there is a catch: it comes with a 1,000 monthly credit limit and will initially be available only to […]
Zendesk Acquires Agentic Startup Forethought to Push Customer Service Towards Autonomous Agents
As Zendesk seeks to reshape the customer service landscape, it is betting that artificial intelligence will soon handle the majority of service interactions. To accelerate that shift, the company announced plans to acquire the AI startup Forethought. Specific terms of the deal were not disclosed, but a Zendesk spokesperson revealed it is an all-cash acquisition […]
ServiceNow Puts AI in the Driver’s Seat With Autonomous Workforce and EmployeeWorks
The time for piloting AI in the enterprise is over. Businesses now “need AI that gets work done.” That’s the message from ServiceNow President and Chief Product and Operating Officer Amit Zavery, who says companies are demanding measurable gains in productivity and ROI at scale. In response, ServiceNow is announcing its Autonomous Workforce—AI specialists capable […]
AWS Launches Strands Labs as a Sandbox for Exploring Autonomous AI
Last summer, Amazon Web Services (AWS) introduced Strands Agents, an open-source SDK that lets developers build and run AI agents with just a few lines of code. The project has since gained momentum, exceeding 14 million downloads. And now, the company is introducing its next step: Strands Labs, a new GitHub organization aimed at helping […]
Okta Moves to Rein In Shadow AI Agents Inside the Enterprise
Okta is moving to provide enterprise IT teams with clearer visibility into the AI agents operating within their organizations—especially those not officially approved. With its new Agent Discovery capability inside its Identity Security Posture Management (ISPM) offering, the company aims to shed light on so-called shadow AI, flagging emerging risks before they escalate, and help […]
Salesforce Tracks OpenClaw, Seeing Lessons for AI Agents
Salesforce is paying close attention to the development of OpenClaw, betting that technology enabling AI agents to operate computers autonomously could fundamentally change how enterprise software is used, automated, and scaled. The company believes these sophisticated bots can add significant value, but warns that it’s critical to harness this power correctly and ensure the right […]