Archive
Tag: Artificial Intelligence
Google Rebuilt Search Around AI. Don’t Throw Away Your SEO Playbook.
IN THIS ISSUE: Google didn’t just update Search at I/O this week. It rebuilt it around AI, with consequences for every marketer who has spent years optimizing for a SERP that no longer looks the same. This issue examines what the shift from SEO to Answer Engine Optimization actually means for businesses trying to stay […]
Docusign Wants Its AI to Know Your Contracts Better Than You Do
Docusign made its intentions clear two years ago when it pivoted beyond e-signatures into the Intelligent Agreement Management space. Now, it’s ready to show what that actually looks like in an AI agent world. At its Momentum conference on Thursday, the company announced that its AI engine for agreements, Iris, is expanding into agents along […]
OpenClaw Agents Were Built for Users. EnterpriseClaw Rebuilds Them for the Enterprise.
AI agents are getting more capable by the day, pushed forward by computer-use frameworks like OpenClaw and its variants. Enterprise adoption should be accelerating—and it would be if not for the security and governance issues: No one wants an agent wiping out an entire database in nine seconds without permission. On Tuesday, Automation Anywhere unveiled […]
‘The Era of the Chatbot Is Over’: Zendesk Makes Its Case for the Autonomous Service Workforce
Zendesk spent years building software to manage customer service tickets. Now, its attention has turned to building an AI workforce that resolves them. It’s a “fundamental reset” of its platform, one where deflection-based bots are replaced by specialized AI agents that operate across all channels. At this year’s Relate conference, Zendesk is unveiling autonomous AI […]
8 in 10 Workers Are Still Doing AI’s Job for It
IN THIS ISSUE: New Workday research reveals that most employees are still spending their days manually bridging broken systems, even as AI adoption spreads. Then, a new Gallup survey finds most Americans don’t want AI data centers in their backyards, putting a number on the public resistance threatening the industry’s $700 billion infrastructure push. The […]
ServiceNow and Nvidia Want to Make Desktop AI Agents Safe Enough for the Enterprise
For years, enterprises have struggled to govern AI where it actually runs, across clouds, tools, and now, increasingly, the desktops where employees do their work. ServiceNow thinks it has an answer, and it’s building the solution with Nvidia. Project Arc is the result: an enterprise desktop agent designed to bring autonomous capabilities seen in tools […]
AWS Is Trying to Make Kiro the Most Trustworthy AI Coding Tool in the Room
In software development, the costliest mistake rarely lives in the code. It lives in the requirements that came before it. Typically, the issue arose because a developer interpreted the specs differently from the author—and that’s human-to-human. Imagine how much more challenging this can be when vibe-coding. That’s why Amazon Web Services (AWS) is updating its […]
Glean Wants Enterprises to Treat AI Agents Like Software—With a Full Development Lifecycle to Match
Enterprises have spent the past year building AI agents. Now they have to figure out what to do with them. To help, Glean has released its Enterprise Agent Development Lifecycle (ADLC), a framework that gives Chief Information Officers and IT leaders a repeatable path to scale agents across their organizations. “Agents are software. They need […]
ServiceNow’s AI Control Tower Lands Inside Amazon Bedrock Agentcore
Enterprises that have gone the build-your-own route with agentic AI—picking their own models and standing up their own agent infrastructure on platforms like Amazon Bedrock AgentCore—have had to figure out governance themselves. ServiceNow is offering them a shortcut. The company on Wednesday connected its AI Control Tower with AgentCore, giving customers a single layer to […]
Seattle Has an AI Action Plan. Will Anyone Actually Sign It?
IN THIS ISSUE: Seattle has the cloud giants, the clean energy, and the talent pipeline. What it has lacked is a coherent plan to turn those assets into AI leadership. This week, we examine the WTIA’s latest strategic framework—and whether its voluntary flywheel model can actually move a region that has long struggled to coordinate […]