Archive
Tag: Artificial Intelligence Landscape
‘It Delivers’: Intercom’s Next-Gen Fin AI Agent Switches from OpenAI to Anthropic
Wrapping up a week packed with AI agent announcements, Intercom has unveiled Fin 2, the newest version of its customer service bot. The company claims its agent will be able to “answer more questions, in more ways, in more places.” To accomplish this, Intercom has added features designed to improve Fin’s intelligence and help it […]
Why Zendesk Thinks AI Is Key to Restoring ‘Humanity’ to Dreaded Customer Service Calls
This week, we’re exploring AI agents, an emerging topic that will dominate company discussions in the coming months as they reshape business interactions, both between organizations and consumers. I just returned from New York City, where I attended Zendesk’s inaugural AI Summit as a company guest. It seems like AI summits are everywhere these days; […]
Zendesk Extends AI to Handle Email and Voice, Enhancing Customer Support Across All Channels
Zendesk is expanding its AI agents to more digital channels where users submit support tickets. Previously limited to social media, these bots now also handle email and voice interactions. In addition, the customer experience company is announcing its Agent copilot is now generally available. These updates, revealed at the company’s AI Summit, build on the […]
Atlassian’s Rovo, an AI-Driven Search Engine for Enterprises, Is Now Generally Available
Five months ago, Atlassian introduced an AI agent equivalent of an enterprise search engine that sourced information from its family of apps and also third-party providers. Powered by Atlassian Intelligence, Rovo is designed to help workers better discover knowledge, learn from it and take action. Today, it’s generally available to all Atlassian customers. Rovo has […]
Strategic Leadership in the Age of Generative AI: A Guide for Long-Term Success
Can a new book finally help executives grasp the full potential of AI? In this issue of “The AI Economy,” we look at “Winning with Generational AI” and chat with one of its authors, Charlene Li, to understand if this 90-day blueprint can offer highly sought-after clarity. You have probably heard about NotebookLM, but what […]
Salesforce Gives the Gift of Free AI Trailhead Courses Through 2025
This is my final dispatch from Dreamforce 2024. The conference did live up to the hype Salesforce chief executive Marc Benioff promised: We’d all be talking about artificial intelligence. For this issue of “The AI Economy,” read about how Salesforce is preparing non-technical workers to adapt to this third wave of AI. Although Agentforce requires […]
How California is Trying to Regulate Artificial Intelligence
Believe it or not, this “The AI Economy” issue is not about Salesforce. Instead, we’ll look at how California lawmakers are trying to legislate AI and if there’s been any progress. Plus, the week’s roundup of AI news you may have missed. The Prompt If there’s something most people will agree on, it is that […]
AI Takes Center Stage: The Message Salesforce Must Deliver at Dreamforce
Welcome to a special edition of “The AI Economy.” Over the next few days, I’ll devote this newsletter to Salesforce’s annual customer conference. New issues will feature an analysis of the company’s AI announcements that might reshape how organizations think about how they use the technology. The Prompt Thousands are set to descend on San […]
AI is Reshaping How We Learn to Code—And How to Build ‘The AI Team’ at Work
Welcome back to “The AI Economy.” I took some time away from the newsletter during the summer. During the hiatus, I spent some time and got addicted to photographing velodrome racing at a nearby track to help recharge my creative mind. And now I’m back to share the latest AI news with you! For this week’s […]
The Five Types of AI Personas You’ll Find at Work
How do corporate workers feel about artificial intelligence? While studies have shown that developers embrace the technology, companies are slow to adopt it; what about full-time desk workers? Research published by Slack looks at employee sentiment regarding AI and reveals five types of personalities companies need to be aware of when looking to adopt AI […]