Archive
Tag: AI Workflow
ServiceNow to Enterprises: Stop Asking AI for Advice. Start Letting It Work.
The average sales rep spends just 10 hours a week actually talking to customers, according to Ipsos research. Security teams watch vulnerability backlogs grow faster than they can triage them. HR desks generate more than 40 million cases a year—most of it routine, repeatable, and stubbornly manual. The problem isn’t talent. It’s that the work […]
Microsoft: Meet the Frontier Professional, the Rarest AI Worker in Your Organization
Every company wants to become AI-native, and the pressure is real. Microsoft’s 2026 Work Trend Index finds that 65 percent of AI users fear falling behind if they don’t adapt quickly. But knowing you need to transform and knowing how to do it are two entirely different problems. One of the most practical places to […]
Why Microsoft Is Betting on OpenClaw
IN THIS ISSUE: Microsoft is making its boldest agentic bet yet, building a new team to bring the OpenClaw framework into Microsoft 365 Copilot — a move that could reshape how hundreds of millions of office workers interact with AI. But as enterprises race to deploy AI agents, a quieter crisis is building in the […]
Slackbot Steps Into the AI Spotlight
For more than a decade, Slack has positioned itself as a place where work happens (remember this commercial?). It has become a central part of how teams communicate and collaborate. But one of its most overlooked features—the Slackbot—is now stepping into a much bigger role and becoming what Salesforce describes as the “ultimate teammate.” Slackbot […]
Glean Assistant Evolves to Give Every Employee a Proactive AI Coworker
Glean is transforming what a personal AI coworker can do in the enterprise. Less than three months after its last update, the company is rolling out what it calls a “generational step-change” to its Glean Assistant, giving employees a proactive partner that doesn’t just surface insights—it anticipates tasks, organizes work, and executes actions across the […]
Microsoft Brings Agent Mode to PowerPoint and Expands AI in Word and Excel
Microsoft is bringing its “vibe working” vision to PowerPoint, delivering on a promise it made in September. The company is rolling out Agent Mode in early access through its Frontier program, enabling Copilot to natively assist users in the design and refinement of presentations. With this addition, Agent Mode now spans throughout the Microsoft 365 […]
As Windows Turns 40, Microsoft Rebuilds It for the AI Era
While some companies claim they’re building an agentic operating system, Microsoft is doing it at a far larger scale—and you won’t need a Copilot+ PC to see it. At this year’s Ignite conference, the software maker is rolling out a broad slate of Windows upgrades, including deeper Copilot integration, AI-driven system management, expanded personalization and […]
Microsoft 365 Copilot Gets the Power to Build Apps and Automate Workflows
Microsoft is adding new capabilities to Microsoft 365 Copilot to help employees be more productive. Available today through the Frontier Program are two new agents —App Builder and Workflows—and a lightweight version of the company’s existing Copilot Studio app. The goal of these tools is to empower all workers—not just power users—to use AI more […]
With Agentforce IT Service, Salesforce Redefines ITSM Around AI Agents and Employee Experience
Salesforce has delivered on its promise with the launch of an AI-powered IT service tool that lets companies deploy agents to automate incidents, handle service requests, and manage tickets directly through Slack. Agentforce IT Service, as it’s called, is built to eliminate the more than 350 hours employees spend annually solving common and complex IT […]
Lattice’s ‘Refounding’ Moment
Much has changed in the world of human resources since entrepreneurs Jack Altman and Eric Koslow graduated from Y Combinator in 2016. The duo had launched a startup called Lattice, built to improve organizational growth. They recognized there was a better way for companies to manage people—being proactive drove success. Though a technology firm, Lattice […]