Archive
Tag: AI Infrastructure
8 in 10 Workers Are Still Doing AI’s Job for It
IN THIS ISSUE: New Workday research reveals that most employees are still spending their days manually bridging broken systems, even as AI adoption spreads. Then, a new Gallup survey finds most Americans don’t want AI data centers in their backyards, putting a number on the public resistance threatening the industry’s $700 billion infrastructure push. The […]
AWS Gives AI Agents the Authority to Spend With AgentCore Payments
Amazon Web Services (AWS) is building the infrastructure that lets AI agents transact on behalf of humans—with their consent, of course. At its Financial Services Symposium on Thursday, the company unveiled AgentCore Payments, a set of features within Amazon Bedrock that lets AI agents access and pay for the resources they use. Built with Coinbase […]
Twilio Takes On ‘Agent Amnesia’ So Customers Never Have to Repeat Themselves Again
How many times have you called customer service, explained your problem, got transferred, and had to start all over again? With AI agents in the mix, that experience doesn’t get better—it multiplies. Twilio calls it the “conversation gap”: the disconnect between fragmented systems that leaves AI agents without the context they need to pick up […]
ServiceNow Expands AI Control Tower With Enforcement Capabilities Across the Enterprise
Once meant to serve as a traffic manager for AI agents, ServiceNow’s AI Control Tower is evolving into what the company calls an end-to-end AI command center. A year after its launch, ServiceNow is making the case that dismissing it as an add-on is a mistake—it’s now become critical to how enterprises manage AI at […]
Why Unstructured Data Is the Hidden Brake on Enterprise AI
IN THIS ISSUE: Only 27 percent of business leaders say their data, processes, and applications are well-connected enough to support AI—even as 94 percent agree that connected data is essential to making it work. This week’s column examines why unstructured content has become the biggest obstacle to the agentic enterprise, and why solving it is […]
Slack’s GM Predicts Agents Will Soon Outnumber Humans on the Platform
Slack is about to become a place where most of its users don’t need it — at least not in any human sense. The platform has long been where work happens. That’s been the pitch since day one. But spend time with General Manager Rob Seaman and you start to wonder whether the work happening […]
Visa Wants to Be the Payment Rail for the Agentic Economy
Visa is looking to position itself as the payments backbone for agentic commerce. On Wednesday, the global payments network debuted Intelligent Commerce Connect (ICC), a platform designed to help AI agents discover merchants and complete purchases on behalf of users. Notably, despite it coming from Visa, it works across any card network or credential infrastructure […]
Jentic Is Betting That AI’s Biggest Problem Is Your APIs
The agents are ready. The pipes aren’t. That’s the uncomfortable reality sitting underneath the AI agent boom. Enterprises are racing to deploy AI agents that can book flights, resolve customer complaints, reroute shipments, and connect systems that may have never spoken with each other before. The capability does exist. But the moment an agent takes […]
Why SAP Is Partnering With the Nonprofit That Helped Build the Open Internet
Enterprise data has a trust problem. As AI agents begin making business decisions autonomously, that problem is about to get very expensive. To solve this, SAP is enlisting the help of the Open Data Institute (ODI), a nonprofit think tank founded by Sir Tim Berners-Lee, the inventor of the World Wide Web, dedicated to advancing […]
Palo Alto Networks Brings AI Agent Support to Prisma Browser with Selectable LLMs
On the same day Palo Alto Networks announced that its Prisma Browser is now available for small- and medium-sized businesses, the cybersecurity firm also unveiled updates for its secure browser app that add support for AI agents. As Chief Executive Nikesh Arora puts it, this new iteration is now “more capable in terms of ability […]