Archive
Tag: AI chatbot
4 Steps to Building Smarter AI Agents
IN THIS ISSUE: Dive into Salesforce’s new framework for CIOs, offering advice on how their organizations can effectively harness the power of AI agents. Explore the four steps necessary to develop mature, intelligent, effective bots, and discover how companies can align their AI strategies with business goals. Plus, catch up on the latest from Google […]
Google’s Customer Engagement Suite Gets Human-Like AI Agents with Voice, Emotion, and Video Support
Google is rolling out an update to its Customer Engagement Suite. The latest release enhances its Conversational Agent product with new features designed to help organizations build more interactive and personalized AI-powered call center experiences. Specifically, it has human-like voice comprehension and improved emotional intelligence, allowing the bots to adapt better to conversations in real-time. […]
Atlassian Bundles Rovo AI With Premium Plans, Launches No-Code Rovo Studio for Custom AI and Automation
Six months after launching its Rovo AI platform to the public—initially as a paid add-on—Atlassian is now offering it free as part of its Premium and Enterprise subscriptions. The company plans to extend this to Standard customers sometime in the future. “We believe that unlocking the limitless potential of your own knowledge is fundamental, not […]
Google Pushes Agent Interoperability With New Dev Kit and Agent2Agent Standard
Google is doubling down on enterprise AI. At Cloud Next 2025, the company unveiled new cloud capabilities designed to help businesses turn AI potential into real-world impact. That includes the arrival of Gemini 2.5 Flash on the Vertex AI developer platform and upgrades to its generative media models. And, as AI agents begin taking on […]
Augment Unveils New AI Agent Built for Large Codebases and Context-Rich Development
Augment has developed a new AI agent designed to address one of software development’s toughest challenges: working with large, complex codebases. This vibecoding-supportive chatbot supports memory and model context protocol (MCP) and can handle up to 200,000 context tokens. “Until now, no AI coding platform has specifically targeted the challenges software engineering teams face working […]
Microsoft’s Copilot Just Got a Brain Boost—And It’s Ready to Work for You
IN THIS ISSUE: Microsoft supercharges its Copilot assistant with new capabilities to help it become a companion for all. Is it the bot we’ve been waiting for? Plus, the head of open-source AI proponent Ai2 reacts to OpenAI possibly joining the open-source community. The Prompt Microsoft is ushering in a new era for its Copilot […]
Zendesk’s New AI Resolution Platform Aims to Tackle Customer Service’s Biggest Question
Zendesk CEO Tom Eggemeier recently faced a common customer service frustration. While traveling, he used an airline chatbot to rebook a missed connecting flight before losing connectivity. But when he landed and reconnected, the virtual agent had no memory of the conversation. Worse, the human agent he eventually reached had no record of it either. […]
Microsoft Adds Deep Reasoning to Copilot Studio and Launches Reasoning Agents for M365
Microsoft is introducing a new way for developers to create smarter Copilots. The company announced it is adding deep reasoning capabilities to Copilot Studio, the platform designed to help enterprise customers build custom bots tailored to their specific workflows. This update, available today, also includes the addition of agent flows. “These features represent the latest […]
Intercom Expands Fin Agent with Multimodal AI, Adding Voice, Image Support, and Third-Party Integrations
Intercom is doubling down on AI-driven customer support with a significant expansion of its Fin agent. The customer service tech provider is adding multimodal capabilities to its chatbot that go beyond text. It now supports voice-based interactions, image recognition, and third-party app integrations. Launched in 2023, the Fin AI agent is built to deliver AI-powered […]
Adobe Steps Into Its Orchestration Era With New AI Agents for Sales and Marketing
Adobe is the latest tech giant to embrace AI-powered agents for the enterprise. This week, the company introduced the Adobe Experience Platform Agent Orchestrator, a new service designed to build, deploy, and manage AI agents across the customer experience, sales, and marketing lifecycle. “The opportunities for AI and marketing are significant,” Anil Chakravarthy, President of […]