Archive
Tag: AI and Jobs
Dropbox Unleashes Dash, Its AI-Powered Search, for the Enterprise
When Dropbox launched Dash in June 2023, the goal was to make this AI-powered “universal search tool” a solution for organizing files and folders scattered across countless tabs and apps. Initially, Dash was tailored to personal users and freelance workers to reduce the time they spend looking for content they need to do their jobs. […]
Zendesk Extends AI to Handle Email and Voice, Enhancing Customer Support Across All Channels
Zendesk is expanding its AI agents to more digital channels where users submit support tickets. Previously limited to social media, these bots now also handle email and voice interactions. In addition, the customer experience company is announcing its Agent copilot is now generally available. These updates, revealed at the company’s AI Summit, build on the […]
Strategic Leadership in the Age of Generative AI: A Guide for Long-Term Success
Can a new book finally help executives grasp the full potential of AI? In this issue of “The AI Economy,” we look at “Winning with Generational AI” and chat with one of its authors, Charlene Li, to understand if this 90-day blueprint can offer highly sought-after clarity. You have probably heard about NotebookLM, but what […]
Salesforce Gives the Gift of Free AI Trailhead Courses Through 2025
This is my final dispatch from Dreamforce 2024. The conference did live up to the hype Salesforce chief executive Marc Benioff promised: We’d all be talking about artificial intelligence. For this issue of “The AI Economy,” read about how Salesforce is preparing non-technical workers to adapt to this third wave of AI. Although Agentforce requires […]
Marc Benioff Questions Klarna’s Decision to Drop Salesforce, Workday for AI: ‘Humans Aren’t Going Away’
“I think that there’s a broad misunderstanding of artificial intelligence and how it relates to data management and applications,” Marc Benioff says during a press conference. Salesforce’s charismatic leader was responding to Klarna’s move away from using both the CRM platform and Workday in favor of internally built AI and automation. Another consequence of the […]
Salesforce’s Agentforce: What You Need to Know About the Autonomous AI Agent Platform
Welcome to another special edition of “The AI Economy.” Over the next few days, I’ll devote this newsletter to Salesforce’s annual customer conference. Today’s issue provides a closer look at the company’s autonomous AI agent platform, Agentforce, which will be formally introduced at Dreamforce next week. Calling it “what AI was meant to be,” chief […]
The Five Types of AI Personas You’ll Find at Work
How do corporate workers feel about artificial intelligence? While studies have shown that developers embrace the technology, companies are slow to adopt it; what about full-time desk workers? Research published by Slack looks at employee sentiment regarding AI and reveals five types of personalities companies need to be aware of when looking to adopt AI […]
5 Ways AI Is Impacting Higher Education
Venture capitalist Mary Meeker is perhaps best known for her annual Internet Trends report, which has been published for over two decades. The industry has closely watched and admired her insights into tech. This week, her team at Bond Capital released a new report examining the relationship between artificial intelligence and higher education. Though not […]
The Five-Stage Journey for Companies to Achieve AI Maturity
For this week’s issue of “The AI Economy,” take a look at a new study from Asana and Anthropic that offers a roadmap for organizations looking to make artificial intelligence a core part of their business strategy. Plus, here’s what we should expect and what we shouldn’t hold our collective breaths for at Apple’s WWDC […]
AWS’s Responsible AI Lead Explains How to Use AI Ethically
Are we, as individuals and working professionals, aware of the risks and implications of using artificial intelligence? What should we consider when implementing AI across our organization? For this week’s issue of “The AI Economy,” I interviewed Diya Wynn, who heads up Amazon Web Services’ Responsible AI team. She shares details about her role within […]