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Tag: AI and Business
Snowflake Unveils Project SnowWork to Turn Enterprise Data Insights into Action
Snowflake is taking a major step forward as a data platform company, launching a new product called Project SnowWork. It’s an autonomous enterprise AI platform that extends AI beyond the firm’s foundation and insights layers, helping users get work done. As a “proactive AI collaborator,” it provides responses grounded in data within the Snowflake platform. […]
Zendesk Acquires Agentic Startup Forethought to Push Customer Service Towards Autonomous Agents
As Zendesk seeks to reshape the customer service landscape, it is betting that artificial intelligence will soon handle the majority of service interactions. To accelerate that shift, the company announced plans to acquire the AI startup Forethought. Specific terms of the deal were not disclosed, but a Zendesk spokesperson revealed it is an all-cash acquisition […]
New Salesforce Agentforce Contact Center Unifies AI, CRM, and Telephony to End Disjointed Service Calls
Salesforce is pressing ahead with its plan to weave AI agents into every corner of sales and marketing. Its latest move is Agentforce Contact Center, a new agentic customer service platform blending all avenues of communication with AI and an enterprise-grade CRM. With it, organizations can better predict their customer’s needs using real-time access to […]
How GrubIQ Gives Franchise Owners a Smarter Edge in Restaurant Operations
Picture a first-time franchise owner eager to open a restaurant despite having little to no operational experience. While the franchiser may help them secure a location and finalize the paperwork, once the doors open, any meaningful guidance can be hard to find. The fact is that many owners enter the business without a clear understanding […]
ServiceNow Puts AI in the Driver’s Seat With Autonomous Workforce and EmployeeWorks
The time for piloting AI in the enterprise is over. Businesses now “need AI that gets work done.” That’s the message from ServiceNow President and Chief Product and Operating Officer Amit Zavery, who says companies are demanding measurable gains in productivity and ROI at scale. In response, ServiceNow is announcing its Autonomous Workforce—AI specialists capable […]
AWS Launches Strands Labs as a Sandbox for Exploring Autonomous AI
Last summer, Amazon Web Services (AWS) introduced Strands Agents, an open-source SDK that lets developers build and run AI agents with just a few lines of code. The project has since gained momentum, exceeding 14 million downloads. And now, the company is introducing its next step: Strands Labs, a new GitHub organization aimed at helping […]
Developers Can Now Tap Slack’s Real-Time Data With RTS API and MCP Server
Developers looking to ground their AI agents in live workplace data can now tap Slack’s real-time search (RTS) API and its Model Context Protocol (MCP) server. Months after being announced, the two developer tools are now generally available. When incorporated, agents can leverage project conversations, team knowledge, business decisions, and other Slack data to inform […]
Ai2 Launches AutoDiscovery to Analyze Datasets and Break Science’s Ideation Bottleneck
Scientific progress has long followed a familiar arc: form a hypothesis, design an experiment, test, and repeat. But when dealing with sprawling datasets, the bottleneck isn’t in collecting information. It’s deciding where to look. Ai2 is betting that artificial intelligence can automate that decision. The nonprofit AI lab has introduced AutoDiscovery, an open-source experimental tool […]
Okta Moves to Rein In Shadow AI Agents Inside the Enterprise
Okta is moving to provide enterprise IT teams with clearer visibility into the AI agents operating within their organizations—especially those not officially approved. With its new Agent Discovery capability inside its Identity Security Posture Management (ISPM) offering, the company aims to shed light on so-called shadow AI, flagging emerging risks before they escalate, and help […]
One in Two Venture Capital Dollars Went to AI in 2025, Largely Concentrated in San Francisco
Investors aren’t showing restraint when it comes to AI. According to new data from Crunchbase and HumanX, AI companies pulled in $211 billion in venture capital last year—an 85 percent jump from 2024. Put differently: One out of every two VC dollars went into AI. The money isn’t evenly spread. Unsurprisingly, it’s heavily concentrated in […]