Archive
Tag: AI Agents
ServiceNow Expands AI Control Tower With Enforcement Capabilities Across the Enterprise
Once meant to serve as a traffic manager for AI agents, ServiceNow’s AI Control Tower is evolving into what the company calls an end-to-end AI command center. A year after its launch, ServiceNow is making the case that dismissing it as an add-on is a mistake—it’s now become critical to how enterprises manage AI at […]
ServiceNow to Enterprises: Stop Asking AI for Advice. Start Letting It Work.
The average sales rep spends just 10 hours a week actually talking to customers, according to Ipsos research. Security teams watch vulnerability backlogs grow faster than they can triage them. HR desks generate more than 40 million cases a year—most of it routine, repeatable, and stubbornly manual. The problem isn’t talent. It’s that the work […]
ServiceNow Otto Is the Front Door to an AI Platform Built to Finish the Work
Enterprises have spent the past few years deploying AI across their organizations, only to find it stops short of actually finishing the job. Employees still navigate between applications, chase down approvals, and route their own requests. This is because most AI tools are built inside a single application, unable to cross the boundaries of departments […]
Microsoft: Meet the Frontier Professional, the Rarest AI Worker in Your Organization
Every company wants to become AI-native, and the pressure is real. Microsoft’s 2026 Work Trend Index finds that 65 percent of AI users fear falling behind if they don’t adapt quickly. But knowing you need to transform and knowing how to do it are two entirely different problems. One of the most practical places to […]
Why Unstructured Data Is the Hidden Brake on Enterprise AI
IN THIS ISSUE: Only 27 percent of business leaders say their data, processes, and applications are well-connected enough to support AI—even as 94 percent agree that connected data is essential to making it work. This week’s column examines why unstructured content has become the biggest obstacle to the agentic enterprise, and why solving it is […]
Slack’s GM Predicts Agents Will Soon Outnumber Humans on the Platform
Slack is about to become a place where most of its users don’t need it — at least not in any human sense. The platform has long been where work happens. That’s been the pitch since day one. But spend time with General Manager Rob Seaman and you start to wonder whether the work happening […]
AWS Cuts the Setup Tax on Agent Development With New Agentcore Tools
Amazon Web Services (AWS) is moving to eliminate one of the biggest time sinks in AI agent development. On Tuesday, the company introduced a managed agent harness within Amazon Bedrock AgentCore, a prebuilt infrastructure layer that handles orchestration, compute, tool connections, and session state, so developers can test agent logic without building backend plumbing first. […]
OpenAI’s Chronicle Looks a Lot Like Microsoft’s Recall. Will It Face the Same Scrutiny?
OpenAI wants to give its Codex coding agent a better memory. On Tuesday, the company rolled out an “experiment” feature called Chronicle that runs background agents to capture your screen, extract context from those images, and build persistent memories so Codex understands what you’re working on without you having to re-explain it every session. OpenAI says […]
Adobe Must Defend Its Creative Advantage as AI Transforms Design Tools
Adobe kicks off its annual Summit in Las Vegas this week with more to prove than usual. The company that once defined the creative software market is now navigating an AI shift that threatens to make its tools less essential—and its premium pricing harder to justify. Not only that, but it’s navigating these waters without […]
Canva Was a Design Platform With AI Tools. Now It’s an AI Platform With Design Tools.
When Melanie Perkins, Cameron Adams, and Cliff Obrecht launched Canva 13 years ago, the goal was to make design accessible to everyone. Back then, it was a territory reserved for specialists. Adobe’s suite was the industry standard—powerful, but complex and expensive enough to keep most people out. Creating a polished presentation or a simple marketing […]