Archive
Category: Artificial Intelligence
New Salesforce Agentforce Contact Center Unifies AI, CRM, and Telephony to End Disjointed Service Calls
Salesforce is pressing ahead with its plan to weave AI agents into every corner of sales and marketing. Its latest move is Agentforce Contact Center, a new agentic customer service platform blending all avenues of communication with AI and an enterprise-grade CRM. With it, organizations can better predict their customer’s needs using real-time access to […]
How GrubIQ Gives Franchise Owners a Smarter Edge in Restaurant Operations
Picture a first-time franchise owner eager to open a restaurant despite having little to no operational experience. While the franchiser may help them secure a location and finalize the paperwork, once the doors open, any meaningful guidance can be hard to find. The fact is that many owners enter the business without a clear understanding […]
ServiceNow Puts AI in the Driver’s Seat With Autonomous Workforce and EmployeeWorks
The time for piloting AI in the enterprise is over. Businesses now “need AI that gets work done.” That’s the message from ServiceNow President and Chief Product and Operating Officer Amit Zavery, who says companies are demanding measurable gains in productivity and ROI at scale. In response, ServiceNow is announcing its Autonomous Workforce—AI specialists capable […]
Adobe’s Quick Cut Automates the Video Grind, Keeping Creators Inspired
Adobe is introducing a new feature aimed at easing the post-production workload for video creators. Launching today in the Adobe Firefly video editor, Quick Cut uses AI to assemble clips into a structured timeline, giving creators an instant first cut to refine—no more debating over how to manually piece together footage. “We designed Quick Cut […]
AWS Launches Strands Labs as a Sandbox for Exploring Autonomous AI
Last summer, Amazon Web Services (AWS) introduced Strands Agents, an open-source SDK that lets developers build and run AI agents with just a few lines of code. The project has since gained momentum, exceeding 14 million downloads. And now, the company is introducing its next step: Strands Labs, a new GitHub organization aimed at helping […]
Vibe Coding ClawBeat: How AI Helped Me Launch My First Real App
They say that “the first step is always the hardest.” It’s the thought that tends to surface whenever I begin something new—photography, writing, or a skill I’m not sure I’m ready to learn. The hesitation is real. But after taking the leap, the floodgates open, and chances are you might find your next passion. Take […]
Developers Can Now Tap Slack’s Real-Time Data With RTS API and MCP Server
Developers looking to ground their AI agents in live workplace data can now tap Slack’s real-time search (RTS) API and its Model Context Protocol (MCP) server. Months after being announced, the two developer tools are now generally available. When incorporated, agents can leverage project conversations, team knowledge, business decisions, and other Slack data to inform […]
Glean Assistant Evolves to Give Every Employee a Proactive AI Coworker
Glean is transforming what a personal AI coworker can do in the enterprise. Less than three months after its last update, the company is rolling out what it calls a “generational step-change” to its Glean Assistant, giving employees a proactive partner that doesn’t just surface insights—it anticipates tasks, organizes work, and executes actions across the […]
Ai2 Launches AutoDiscovery to Analyze Datasets and Break Science’s Ideation Bottleneck
Scientific progress has long followed a familiar arc: form a hypothesis, design an experiment, test, and repeat. But when dealing with sprawling datasets, the bottleneck isn’t in collecting information. It’s deciding where to look. Ai2 is betting that artificial intelligence can automate that decision. The nonprofit AI lab has introduced AutoDiscovery, an open-source experimental tool […]
Okta Moves to Rein In Shadow AI Agents Inside the Enterprise
Okta is moving to provide enterprise IT teams with clearer visibility into the AI agents operating within their organizations—especially those not officially approved. With its new Agent Discovery capability inside its Identity Security Posture Management (ISPM) offering, the company aims to shed light on so-called shadow AI, flagging emerging risks before they escalate, and help […]