Archive
Category: Generative AI
Dialpad Launches Agentic AI That Can Solve 70% of Customer Requests
Dialpad is joining the ranks of software providers with an agentic AI platform. On Thursday, the cloud communication firm announced the launch of a new service that provides businesses with autonomous voice and text-based bots capable of understanding complex requests and detailed reasoning. They’re also proactive, meaning they won’t just respond to queries, but also […]
Zendesk’s Resolution Platform Gains Voice AI, Video Support, and HyperArc Analytics
Zendesk is announcing a slate of updates coming to its Resolution Platform, its AI-powered customer and employee service solution. Among the features being added are new voice AI agents, an admin copilot, and advanced analytics powered by HyperArc. In addition, the company is unveiling advancements to both its Contact Center and Employee Service offerings. Introduced […]
Meet the 40 Startups Named to AWS’ 2025 Generative AI Accelerator
Amazon Web Services (AWS) has selected the startups that will participate in its generative AI accelerator (GAIA). The third cohort comprises a diverse mix of companies from software, life sciences, healthcare, media and entertainment, finance, professional services, manufacturing, cybersecurity, legal, robotics, and education sectors—all with one thing in common: they are utilizing AI. “This year’s […]
Salesforce’s Benioff Pushes the Agentic Enterprise, But Questions Loom Over Agentforce’s Impact
Marc Benioff is set to detail his bold vision on how he sees AI further transforming organizations—hopefully, he won’t have to scramble to rewrite it. At this year’s Dreamforce, Salesforce’s chief executive will introduce his definition of the “agentic enterprise,” a future in which humans and AI agents form a collaborative ecosystem inside organizations. “In […]
SAP Recasts Joule as an Agentic AI Platform Driving Workflow Automation
When SAP launched Joule more than two years ago, its natural language AI copilot, the goal was like with every other bot of its type: to help people be more productive and drive better business outcomes. Integrated into the company’s broader portfolio of apps, Joule addressed basic tasks, such as answering questions, retrieving data, and […]
Salesforce Opens App-Building to Everyone with Agentforce Vibes AI
Salesforce is telling developers—or anyone who has a software idea—that there’s no excuse for not building an app on its platform. Ahead of Dreamforce, the enterprise tech firm is unveiling Agentforce Vibes, its vibe coding solution. But unlike what’s available through Anthropic’s Claude Code, GitHub Copilot, Vercel, Lovable, or Replit, Salesforce brags that its platform […]
Lattice’s ‘Refounding’ Moment
Much has changed in the world of human resources since entrepreneurs Jack Altman and Eric Koslow graduated from Y Combinator in 2016. The duo had launched a startup called Lattice, built to improve organizational growth. They recognized there was a better way for companies to manage people—being proactive drove success. Though a technology firm, Lattice […]
Google Makes Jules More Flexible With CLI and API for Developer Workflows
Google is making it easier for developers to use its AI coding agent to build apps. The company is adding a command-line interface (CLI) and previewing an API that could bring the GitHub Copilot rival directly into a developer’s preferred system or workflow. First introduced in 2024, Jules was an experimental AI agent developed by […]
Microsoft Pitches $19.99 ‘365 Premium’ Plan as AI Alternative to ChatGPT Plus
Are you a ChatGPT Plus user who wishes it had a direct tie-in with your favorite productivity apps? Microsoft offers an alternative called Microsoft 365 Premium, which it hopes will appeal to power users. Aimed at solopreneurs, professionals, and anyone who depends on AI to tackle their productivity tasks, this $19.99 monthly subscription not only […]
Ai2’s Asta DataVoyager Makes Complex Data Analysis Accessible to All Scientists
Ai2 is expanding its Asta toolkit with a new addition aimed at helping scientists navigate complex data. The release of Asta DataVoyager makes analyzing any amount of structured data more accessible, thanks to this open-source data analysis offering. All researchers need to do is upload a dataset and ask their questions using natural language. Then, […]