Archive
Month: May 2026
ServiceNow Otto Is the Front Door to an AI Platform Built to Finish the Work
Enterprises have spent the past few years deploying AI across their organizations, only to find it stops short of actually finishing the job. Employees still navigate between applications, chase down approvals, and route their own requests. This is because most AI tools are built inside a single application, unable to cross the boundaries of departments […]
ServiceNow to Enterprises: Stop Asking AI for Advice. Start Letting It Work.
The average sales rep spends just 10 hours a week actually talking to customers, according to Ipsos research. Security teams watch vulnerability backlogs grow faster than they can triage them. HR desks generate more than 40 million cases a year—most of it routine, repeatable, and stubbornly manual. The problem isn’t talent. It’s that the work […]
ServiceNow Expands AI Control Tower With Enforcement Capabilities Across the Enterprise
Once meant to serve as a traffic manager for AI agents, ServiceNow’s AI Control Tower is evolving into what the company calls an end-to-end AI command center. A year after its launch, ServiceNow is making the case that dismissing it as an add-on is a mistake—it’s now become critical to how enterprises manage AI at […]
Ai2’s MolmoAct 2 Is the Open Robot Model Built for the Real World
In the race to build robots that can work reliably in the physical world, proprietary models have held a clear advantage. However, that edge is narrowing. The Allen Institute for AI (Ai2) on Thursday released its next-generation MolmoAct model, which outperforms popular rival, Physical Intelligence’s (PI) π0.5, across simulations, zero-shot real-world tasks, and third-party evaluations. […]
Microsoft: Meet the Frontier Professional, the Rarest AI Worker in Your Organization
Every company wants to become AI-native, and the pressure is real. Microsoft’s 2026 Work Trend Index finds that 65 percent of AI users fear falling behind if they don’t adapt quickly. But knowing you need to transform and knowing how to do it are two entirely different problems. One of the most practical places to […]
Why Unstructured Data Is the Hidden Brake on Enterprise AI
IN THIS ISSUE: Only 27 percent of business leaders say their data, processes, and applications are well-connected enough to support AI—even as 94 percent agree that connected data is essential to making it work. This week’s column examines why unstructured content has become the biggest obstacle to the agentic enterprise, and why solving it is […]