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IN THIS ISSUE: My conference adventures continue as I journey to Amazon’s re:Invent conference to hear about AWS’ approach to AI. Plus, explore the company’s AI partnership with the NFL and how they use the technology to help support players’ philanthropy. And don’t miss the roundup of AI news you may have missed from the […]
IN THIS ISSUE: New Workday research reveals that most employees are still spending their days manually bridging broken systems, even as AI adoption spreads. Then, a new Gallup survey finds most Americans don’t want AI data centers in their backyards, putting a number on the public resistance threatening the industry’s $700 billion infrastructure push. The […]
Amazon Web Services (AWS) is moving to eliminate one of the biggest time sinks in AI agent development. On Tuesday, the company introduced a managed agent harness within Amazon Bedrock AgentCore, a prebuilt infrastructure layer that handles orchestration, compute, tool connections, and session state, so developers can test agent logic without building backend plumbing first. […]
Every major enterprise software vendor—Amazon Web Services, Microsoft, Salesforce, ServiceNow, SAP—is racing to plant a flag in what they’ve variously dubbed the “frontier firm” or the “agentic enterprise.” The pitch is the same regardless of the branding: the future of work runs on digital labor. But as agent deployments multiply, so does the risk. Knowing […]
AWS’s “Frontier Agents,” autonomous programs capable of building, securing, and operating software, have launched—well, two of them, at least. Coming nearly five months after their introduction at last year’s re:Invent conference, developers can use the AWS DevOps and Security agents to automate their delivery pipelines and protect their apps from vulnerabilities. But, for those hoping […]
The agents are ready. The pipes aren’t. That’s the uncomfortable reality sitting underneath the AI agent boom. Enterprises are racing to deploy AI agents that can book flights, resolve customer complaints, reroute shipments, and connect systems that may have never spoken with each other before. The capability does exist. But the moment an agent takes […]
Amazon Web Services is aiming to make AI-powered software development easier for early-stage developers. On Wednesday, it debuted Kiro Students, a new plan giving college students free one-year access to Kiro, AWS’s vibe coding tool. However, there is a catch: it comes with a 1,000 monthly credit limit and will initially be available only to […]
Glean is expanding its agentic portfolio with autonomous agents it claims are the first built specifically for the enterprise. These bots leverage organizational context to make decisions, adjust their decisions as circumstances change, and function within established governance rules. The startup asserts they’re designed to support employees rather than replace them. “Most ‘agents’ in the […]
As the customer service software market undergoes a seismic shift driven by artificial intelligence, Zendesk is positioning itself at the epicenter of transformation. Three years after Tom Eggemeier succeeded co-founder Mikkel Svane as chief executive, the company has evolved into what it claims is an “AI first” company. Its efforts appear to be paying off, […]