Archive
Month: November 2011
Demanding Positive Feedback From Your Customers Earns You Zero Respect
Today, when I read the news on CNN.com, one of the stories I came across drew my attention and got me thinking about how customer service has gone horribly awry. The story was entitled “Kansas teen won’t apologize to governor’s office for Twitter post“. The premise behind this story was an eighteen-year old girl named […]
OPINION: Congress Passing SOPA Leads To Nothing But The End of Innovation
Over the past few days, there’s been a quiet rumbling taking place in the halls of the United States Congress and it’s getting louder. Our elected leaders have felt that it was their responsibility to do something that most of the real experts would have thought unreasonable: they wanted to censor the Internet. No, they […]
1000memories Puts Your Family Tree In The Cloud & Lets You Cultivate It
As we move forward with our lives and grow our families, how often are we keeping track of the past? Are we keeping track of who our grandparents were and what their lives are like? Family history is probably one of the most important things in our lives since it’s a powerful force in defining […]
Urbandig Gets You Lost So You Can Explore Hidden Locales
Nearly four years ago, I moved to San Francisco to find a job. During the first two years, it was then that I decided to get out and explore the new city that I now lived in. For me, and perhaps lots of people who visit new places, looking for things that are off the […]
In Era of War, The Internet Gives Us Opportunity To Pay Homage To Our Veterans
Yesterday was Veterans Day here in the United States and in the past decade, the country has known nothing but war. As we start winding down the war in Iraq and slowly in Afghanistan, there are thousands of veterans from those wars that will be returning home. Many of whom will have various needs both […]
Google+ Rolls Out Brand Pages, But While It Has Potential, It Lacks Interest
We kind of knew it was coming. It was only a mater of time. Earlier this week, Google announced that it was allowing companies and brands, perhaps giving brands their desired place of residence on the fastest growing social network on the Internet today. So as soon as the opportunity arose, the race to secure […]
Cake Health Aims To Prove Healthcare Costs Can Be Managed & Simplified
Perhaps one of the most financially troubling and stressful things that people have to deal with is managing their health insurance. Often, we get our insurance from our employers or through our loved one’s workplace and then get taken care of. But then again, there are those people who get insurance through other means who […]
Virgin America Takes A PR Tumble, But Its Customer Service History Will Pick It Back Up
Every company has its bad days. We all know it and there’s no way to appease everyone, but you try your darnedest to make it happen. Sure, some of the “bad days” that companies have had to endure are more nightmare’ish rather than just a single individual filing a complaint, but even the ones that earn all […]
End of Business as Usual: It’s Another Thing to KNOW Your Customers, Not Just Have Them
How do you view your customers? Do you create print ads, schedule media buys, develop websites and hope people will buy your products? Are you going out of your way to understand trends and evolving? If not, you’ve already doomed or stagnated your business. The marketing world has long been focused on selling and influencing […]
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